Can I change the colour of my order?

Yes, you can change the colour or trim of your order. Please provide your order number and the details of the change you want to make. Our support team will assist you in making the necessary adjustments.

How to request a change to your order

If you would like to change the colour or trim of your order, please follow these simple steps to ensure a smooth process:

1. Locate your order number. This can be found in your confirmation email or account order history.
2. Contact our support team by email or phone with your order number and the specific details of the changes you want to make (e.g. new colour or trim choice).
3. Our friendly support team will confirm the availability of the requested option and update your order accordingly.
4. You will receive a confirmation of the changes to your order once processed.

Important information to note

• Changes must be requested as soon as possible to avoid delays or issues with order processing and dispatch.
• Not all colour or trim options may be available for every product or at all times. Our team will advise you accordingly.
• Additional costs may apply if the requested change involves a different product or upgrade.
• If your order has already been dispatched, colour or trim changes may not be possible.

Need more help?

If you have any questions or need assistance with changing your order, please don’t hesitate to contact our friendly support team. You can reach us at [Insert support email] or call us on [Insert support phone number]. We’re here to help you create a home you’ll love with British Homes Direct.