I did not receive all items from my order.

What to Do If Your Order Is Missing Items

At British Homes Direct, we strive to deliver all your home décor and wall covering products promptly and in perfect condition. However, on rare occasions, you might find that some items are missing from your order. We sincerely apologise for any inconvenience this may cause and are here to help you resolve the issue quickly and smoothly.

How to Report Missing Items

If you have received your order but noticed some items are missing, please follow these steps to notify us so that we can investigate and take prompt action:

1. Locate your order number, which can be found in your confirmation email or account order history.
2. Make a note of the missing items, including product names, quantities, and any relevant details.
3. Contact our friendly Customer Service team by email at info@britishhomesdirect.co.uk or use the contact form on our website [https://www.britishhomesdirect.co.uk/contact].
4. Provide your order number and the details of the missing items in your message.

What Happens Next?

Once we receive your report, we will investigate the issue promptly. We will either arrange to deliver the missing items as soon as possible or, if necessary, process a refund for those items. Our goal is to ensure your complete satisfaction with your British Homes Direct purchase.

Tips to Prevent Missing Items

• Check your order confirmation email carefully to confirm all items are listed.
• Inspect your delivery package immediately upon arrival for any visible damage or signs of missing items.
• Retain all packaging until you have verified that your order is complete.

Need Further Assistance?

Our customer support team at British Homes Direct is here to provide friendly and helpful assistance. If you have any questions or concerns regarding your order or missing items, please do not hesitate to get in touch. We are committed to making your home update experience as relaxing and enjoyable as possible.

Thank you for choosing British Homes Direct. We appreciate your understanding and look forward to helping you create a home that reflects your unique style and comfort.