Can you change my delivery date?

If you need to change your delivery date, here is how British Homes Direct can help with your request.

Delivery Date Change Policy

At British Homes Direct, we strive to deliver your order on a date convenient to you. If you receive a date that is not convenient, please contact our customer service team as soon as possible to request this change.

Please note that we can only change a delivery date if we have a van operating in your area at that time. All deliveries are scheduled based on the delivery routes we have planned for that week. If you do need to change your delivery day, the new date offered will be based on the next available delivery route in your area.

Unfortunately, we cannot offer nominated or guaranteed delivery dates outside of our scheduled delivery routes.

How to Request a Delivery Date Change

• Contact British Homes Direct customer service via email at info@britishhomesdirect.co.uk

• Provide your order number and current delivery date details.

• Specify your preferred  range of acceptable days.

• Our team will confirm whether a date change is possible and update your order details accordingly.

Tracking Your Delivery

On the day of delivery, you can track your order status directly through the tracking link that you will receive via both email and text. This will provide updates on estimated arrival times and help you prepare for receiving your goods.

Additional Information

Please note that delivery date changes are subject to courier availability, delivery routing, and regional delivery schedules. While we aim to accommodate all requests, some dates may not be changeable due to logistical constraints and pre-planned delivery routes.

For any further questions or assistance, please do not hesitate to contact our friendly support team. We value your satisfaction and are here to make your British Homes Direct shopping experience as smooth and enjoyable as possible.